About the Role
LAPO Microfinance Bank Limited is a leading, pro-poor financial institution committed to the social and economic empowerment of low-income households through responsive financial services. We are currently looking for a dynamic and experienced Web & Mobile Services Manager to join our innovative team in Nigeria.
Key Responsibilities- Manage day-to-day operations of Mobile Banking, Internet Banking, USSD, and other customer-facing digital platforms to ensure high availability and stability.
- Monitor platform performance, track transaction success rates, identify bottlenecks, and coordinate rapid incident resolution.
- Coordinate production releases, system upgrades, platform deployments, and thorough User Acceptance Testing (UAT).
- Serve as the primary operational liaison with technology vendors, ensuring adherence to Service Level Agreements (SLAs).
- Analyze customer feedback and usage trends in collaboration with Product and Customer Experience teams to improve usability and drive digital adoption.
- Ensure channel operations strictly comply with Central Bank of Nigeria (CBN) regulations, internal policies, and information security standards.
- Maintain comprehensive channel operating procedures, risk logs, incident reports, and regular management performance updates.
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business Administration, Banking & Finance, or a related field.
- Minimum of 7 years of relevant experience in Digital Banking, Channel Management, Technology Operations, or Fintech.
- At least 3 years of direct experience managing digital channels, customer-facing platforms, or financial services applications.
- Relevant professional certifications in IT Service Management, Project Management, or Information Security.
- Strong expertise in vendor management, incident resolution, release management, and digital service delivery.
- Exceptional problem-solving, stakeholder management, and communication skills.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness packages.
- Opportunities for professional development and continuous learning.
- A collaborative, innovative, and impactful work environment committed to social empowerment.