About the Role
PGE Travels and Education Consulting is a dynamic and customer-focused travel and education agency committed to making global travel and study opportunities accessible and seamless. We specialize in admission processing, visa application, flight booking, travel insurance, and comprehensive educational consultancy services. We are currently seeking a detail-oriented and customer-focused Travel and Visa Consultant to join our growing team in Nigeria and assist clients with expert travel planning and visa advisory services.
Key Responsibilities- Advise and assist clients with comprehensive travel planning, including booking flights, accommodations, and travel insurance.
- Handle visa and relocation applications for major global destinations, including the USA, Canada, the UK, the Schengen Zone, Asia, and Africa.
- Develop customized travel and study packages tailored to meet unique client needs and preferences.
- Provide expert guidance on complex visa requirements, documentation standards, and embassy interview preparation.
- Liaise efficiently with embassies, visa application centers, airlines, and global partners to ensure smooth application processing.
- Maintain accurate and confidential records of all client applications, financial transactions, and communications.
- Proactively follow up with clients and provide timely updates regarding their application statuses.
- Upsell value-added services such as travel insurance, airport pickup, and accommodation arrangements.
- Deliver exceptional after-sales support and collect client feedback to continuously improve service quality.
- Bachelor's degree in Travel, Tourism, Hospitality, International Relations, or a related academic field.
- Minimum of 1 to 3 years of hands-on professional experience in a recognized travel agency or visa processing role.
- Strong, up-to-date knowledge of visa application procedures and embassy regulations for major countries.
- Familiarity with GDS booking systems such as Amadeus or Sabre, as well as modern CRM tools.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Strong organizational, multitasking, and time-management skills to handle multiple applications simultaneously.
- A genuine passion for the travel industry and a strong commitment to achieving high customer satisfaction.
- Competitive base salary commensurate with industry standards and candidate experience.
- Attractive commission and performance-based financial incentives.
- Robust career growth opportunities and ongoing professional development.
- Regular training sessions on updated global visa policies and emerging travel trends.
- Exclusive access to discounted travel and relocation packages for staff.