About the Role
Wertvoll Consulting Services is a premier hospitality consulting firm headquartered in Lekki, Lagos, Nigeria, specializing in optimizing asset value and driving operational excellence for top-tier hotels and resorts nationwide. Led by Principal Consultant Mazi Collins Ugochukwu Nwangwu, we are currently seeking a dedicated and proactive Training Coordinator to join our growing team and elevate our human capital development initiatives.
Key Responsibilities- Design, develop, and implement comprehensive training programs tailored to various hospitality roles across partner hotels and resorts.
- Assess organizational training needs through surveys, interviews with managers, and operational observations.
- Facilitate engaging onboarding sessions, customer service workshops, and leadership development programs for hospitality staff.
- Coordinate training schedules, logistics, training venues, and necessary materials for seamless program delivery.
- Evaluate the effectiveness of training programs using key performance indicators and feedback mechanisms to ensure continuous improvement.
- Maintain comprehensive training records and documentation for all participating personnel and properties.
- Possession of a relevant Bachelor's degree or equivalent professional qualification in Hospitality Management, Human Resources, Education, or a related field.
- Proven work experience in a training, human resources, or hospitality operations role.
- Exceptional communication, presentation, and interpersonal skills with the ability to engage diverse audiences.
- Strong organizational skills with meticulous attention to detail and the ability to manage multiple projects simultaneously.
- Proficiency in modern training software, Microsoft Office Suite, and learning management systems.
- Passionate about delivering exceptional service standards and fostering professional growth within the Nigerian hospitality sector.
- Competitive remuneration package commensurate with industry standards.
- Exciting opportunities for career growth and professional advancement within a leading consultancy.
- Continuous professional training, development programs, and mentorship from industry experts.