About the Role
Excel and Grace Consulting is a premier financial and business advisory firm in Nigeria dedicated to providing tailored solutions in human capital development, operations management, and strategic growth. We are currently seeking a detail-oriented and professional Ticketing Officer to join our client's operations, ensuring seamless passenger experiences and meticulous revenue management.
Key Responsibilities- Manage passenger bookings, ticket sales, reservations, and cancellations accurately.
- Provide comprehensive and accurate information regarding travel schedules, routes, fares, and departure times.
- Issue tickets and official receipts while maintaining proper documentation for all transactions.
- Receive, handle, and reconcile ticket payments, ensuring precise daily sales records.
- Respond promptly and professionally to passenger enquiries, complaints, and booking-related issues.
- Coordinate seamlessly with terminal and operations teams to guarantee timely departures and passenger readiness.
- Prepare comprehensive daily ticket sales and revenue reports for management review.
- Prevent ticketing errors, unauthorized discounts, and potential revenue leakages.
- Maintain organized passenger records in strict compliance with company ticketing procedures.
- Possession of an OND, HND, or Bachelor's Degree in Business Administration, Accounting, Marketing, or a related discipline.
- 1 to 3 years of proven professional experience in ticketing, customer service, cashiering, or transportation operations.
- Strong numerical, interpersonal, and communication skills with a customer-first mindset.
- Proficiency in Microsoft Office applications and familiarity with modern ticketing or booking software.
- Demonstrated high level of accuracy, honesty, accountability, and keen attention to detail.
- Ability to thrive under pressure, manage multiple bookings efficiently, and work flexible shifts when required.
- Competitive salary commensurate with experience and industry standards.
- Opportunities for professional growth and skills development within a reputable consulting environment.
- A collaborative, supportive, and dynamic workplace culture that values integrity and performance.