Ticketing Officer

About the Role

Excel and Grace Consulting is a premier financial and business advisory firm in Nigeria dedicated to providing tailored solutions in human capital development, operations management, and strategic growth. We are currently seeking a detail-oriented and professional Ticketing Officer to join our client's operations, ensuring seamless passenger experiences and meticulous revenue management.

• Manage passenger bookings, ticket sales, reservations, and cancellations accurately.
• Provide comprehensive and accurate information regarding travel schedules, routes, fares, and departure times.
• Issue tickets and official receipts while maintaining proper documentation for all transactions.
• Receive, handle, and reconcile ticket payments, ensuring precise daily sales records.
• Respond promptly and professionally to passenger enquiries, complaints, and booking-related issues.
• Coordinate seamlessly with terminal and operations teams to guarantee timely departures and passenger readiness.
• Prepare comprehensive daily ticket sales and revenue reports for management review.
• Prevent ticketing errors, unauthorized discounts, and potential revenue leakages.
• Maintain organized passenger records in strict compliance with company ticketing procedures.

• Possession of an OND, HND, or Bachelor's Degree in Business Administration, Accounting, Marketing, or a related discipline.
• 1 to 3 years of proven professional experience in ticketing, customer service, cashiering, or transportation operations.
• Strong numerical, interpersonal, and communication skills with a customer-first mindset.
• Proficiency in Microsoft Office applications and familiarity with modern ticketing or booking software.
• Demonstrated high level of accuracy, honesty, accountability, and keen attention to detail.
• Ability to thrive under pressure, manage multiple bookings efficiently, and work flexible shifts when required.

• Competitive salary commensurate with experience and industry standards.
• Opportunities for professional growth and skills development within a reputable consulting environment.
• A collaborative, supportive, and dynamic workplace culture that values integrity and performance.

Skills