CXC Agent

About the Role

International Breweries Plc is looking for a dynamic and results-driven CXC Agent to join our growing team in Nigeria. In this role, you will play a crucial part in maximizing sales by seamlessly taking orders via telephone and digital channels while serving as a vital bridge between our valued customers and the company. You will operate in a fast-paced environment where your ability to build rapport, solve problems, and promote our world-class beverage portfolio will directly drive our district volume targets and overall market success.

• Record and process customer orders accurately via telephone and digital platforms.
• Promote company products in alignment with district promotional plans to achieve specific volume targets.
• Handle and resolve customer queries and complaints efficiently while maintaining high satisfaction standards.
• Minimize full beer returns by strictly adhering to product quality standards and operational procedures.
• Contribute actively to team collaboration, self-development, and effective workplace communication.

• Minimum of two years of professional experience in a similar customer service or telesales role.
• Relevant certification or academic qualification will serve as an added advantage.
• Proficiency in Microsoft Excel and proven experience using various digital applications.
• Strong verbal communication skills with fluency in English and relevant local dialects.
• Exceptional interpersonal skills, creativity, innovation, and a high level of energy.

• Competitive salary package with performance-based incentives.
• Comprehensive health insurance coverage for employees and dependents.
• Continuous professional development, training, and career advancement opportunities.
• Dynamic, inclusive, and vibrant corporate work culture.

Skills