About the Role
M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go solar energy, we have grown into an advanced connected asset financing platform. As our Telesales Operations Associate, you will serve as the operational backbone for our Nigerian telesales team in a dynamic hybrid work environment, reporting directly to the Telesales Team Lead.
Key Responsibilities- Support telesales agents through account creation, device unlocking, and finalising compliance and documentation before handover.
- Coordinate delivery requests with Direct Sales Representatives and shop teams, proactively resolving delayed or failed deliveries.
- Monitor stock levels across retail shops and escalate potential shortages before they disrupt sales funnels.
- Maintain accurate CRM records and internal systems with up-to-date fulfilment and delivery statuses.
- Execute additional operational tasks as assigned by the Telesales Team Leader to optimize team performance.
- Bachelor's degree in Business Administration, Sales, or a related field.
- 3 to 5 years of proven experience in telesales operations, sales administration, customer service, or operations support.
- Strong proficiency in CRM systems such as FreshDesk, 3CX, or similar platforms.
- Exceptional organizational skills with the ability to thrive in a fast-paced, target-driven Nigerian market.
- Competitive salary and performance-based opportunities in a leading global FinTech organization.
- Flexible hybrid work model combining office and remote collaboration.
- Opportunity to work with a diverse, multicultural team spanning the UK, Europe, and Africa.
- Direct impact on expanding financial inclusion and empowering underbanked customers across Africa.