About the Role
Ajoke Group Limited is a major distribution company and a foremost key player in the supply chain of Fast-Moving Consumer Goods (FMCG) products across the country. We are currently seeking a dynamic, results-driven, and customer-focused Telesales Officer to join our vibrant sales team. In this role, you will be instrumental in driving revenue growth, expanding our market reach, and delivering exceptional service to our diverse client base. If you have a passion for sales and excellent communication skills, we want you on our team.
Key Responsibilities- Contact existing and prospective customers by phone to promote and sell company FMCG products.
- Receive and process customer orders accurately and promptly.
- Follow up with customers on previous orders, pending payments, and repeat purchases.
- Maintain regular communication with customers to build and sustain long-term business relationships.
- Identify new sales opportunities and introduce clients to relevant product lines and promotions.
- Provide accurate information regarding product availability, pricing, promotions, and delivery arrangements.
- Achieve and consistently surpass assigned daily, weekly, and monthly sales targets.
- Follow up on quotations, inquiries, and sales leads to convert them into confirmed orders.
- Coordinate seamlessly with the Sales, Warehouse, and Distribution teams to guarantee timely order fulfillment.
- Maintain accurate and up-to-date records of all customer calls, orders, and sales activities.
- Address customer feedback and complaints, escalating unresolved issues appropriately.
- Re-engage inactive or low-purchasing clients to stimulate repeat business.
- Prepare regular sales activity and performance reports for management review.
- Stay informed on company product knowledge and broader FMCG market trends.
- Minimum of OND, HND, or Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven working experience as a Telesales Officer, Sales Representative, or in a similar customer-facing role, preferably within the FMCG or distribution sector.
- Exceptional verbal communication, negotiation, and active listening skills in English.
- Strong computer literacy with proficiency in MS Office and order management software.
- Ability to work independently, manage time effectively, and handle rejection professionally.
- Goal-oriented mindset with a track record of meeting or exceeding sales quotas.
- Competitive salary with attractive performance-based sales commissions.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading distribution company.
- Dynamic, collaborative, and supportive work environment.