About the Role
HYT Nigeria is hiring a vibrant and results-driven Telesales Officer to join our dynamic team. In this role, you will play a crucial part in driving financial inclusion and providing convenient financial solutions to individuals and small business owners across Nigeria. You will be responsible for driving customer acquisition, managing virtual sales, and delivering exceptional customer experiences.
Key Responsibilities- Handle customer enquiries, loan applications, complaints, and other interactions within agreed SLAs.
- Drive customer acquisition through assigned and self-generated leads to meet monthly targets.
- Achieve set sales, revenue, and customer acquisition goals in a fast-paced environment.
- Ensure all loan transactions are processed accurately and in compliance with company policies.
- Maintain high KPIs, quality standards, and overall customer satisfaction levels.
- Provide actionable feedback to support the continuous improvement of products and processes.
- Bachelor's degree (B.Sc.) in any field.
- 0 to 2 years of proven experience in telesales, direct sales, customer service, or related roles.
- Exceptional communication, interpersonal, and negotiation skills.
- Strong problem-solving abilities and a self-motivated mindset.
- Ability to thrive and excel in a target-driven corporate environment.
- Competitive salary with attractive performance-based bonuses.
- Comprehensive training and professional development opportunities.
- Clear career progression paths within a supportive organizational culture.
- Health insurance and other staff welfare benefits.