About the Role
Soft Alliance & Resources Limited, a leading world-class systems integrator and technology solutions provider in Africa, is seeking a dynamic and results-driven Telesales Advisor to join our growing team in Nigeria. In this role, you will play a vital part in bridging the gap between our innovative financial solutions and our clients, driving business growth through targeted outbound sales initiatives.
Key Responsibilities- Conduct high-volume outbound calls to pre-screened contacts and qualified leads.
- Explain loan products, eligibility criteria, and repayment terms clearly and accurately.
- Pitch financial solutions persuasively, tailoring offerings to meet individual customer needs.
- Proactively identify and handle customer objections using structured rebuttal techniques.
- Hand off qualified leads smoothly into the application process and track progress toward approval and disbursement.
- Maintain deep product understanding to effectively articulate features and benefits.
- Monitor response times and resolution SLAs, flagging recurring customer feedback to management.
- Consistently meet and exceed daily, weekly, and monthly call volume, conversion, and disbursement-linked sales targets.
- Minimum of an OND or HND in Business Administration, Mass Communication, Social Sciences, or a related field (a Bachelor's degree is an added advantage).
- Proven experience in telesales, outbound calling, or financial product sales.
- Exceptional phone communication, active listening, and persuasion skills in English.
- Strong closing capabilities with a resilient attitude toward meeting sales targets.
- Solid analytical and problem-solving skills to navigate customer objections.
- Familiarity with CRM software and basic computer navigation.
- Competitive salary with attractive performance-based commission structures.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and career advancement within a top-tier IT and business solutions firm.
- A collaborative, dynamic, and supportive work environment in a globally recognized company.