About the Role
Korapay is the marketplace for everything payments, empowering businesses and institutions to scale faster with a robust core payment engine. We are looking for a dedicated Technical Support Engineer to join our innovative engineering team in Nigeria and deliver exceptional technical assistance to our growing merchant base.
Key Responsibilities- Provide top-tier technical support to merchants via phone, email, and chat across all stages of the onboarding lifecycle.
- Troubleshoot, investigate, and resolve complex technical and product-related issues within established SLAs.
- Partner closely with Engineering, Product, and Merchant Success teams to identify bugs and ensure smooth product integrations.
- Own the technical relationship with key merchants, recommending tailored solutions and product enhancements.
- Document recurring issues, maintain internal knowledge bases, and identify opportunities to automate routine support processes.
- Minimum of 3 years of experience in a technical support role within a B2B, financial services, or banking environment.
- Demonstrated expertise working with APIs, API testing platforms, and explaining technical concepts to third parties.
- Solid understanding of financial technologies, payment processing, and compliance standards.
- Proficiency in SQL, particularly MySQL, for data analysis and troubleshooting.
- Familiarity with CRM and ticketing systems such as Zendesk or Salesforce.
- Exceptional verbal, written, and interpersonal communication skills with a strong passion for customer success.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth within a fast-paced fintech environment.
- Collaborative and dynamic workplace culture working alongside industry experts.