About the Role
Tickora LLC is looking for a highly computer-literate Technical Operations Assistant to join our dynamic team on a long-term basis. Operating in the fast-paced event ticketing and digital services industry, this role goes beyond traditional virtual assistance, requiring advanced technical aptitude, sharp problem-solving skills, and complete autonomy in managing digital workflows.
Key Responsibilities- Manage and update live ticket inventory and operational data using Google Sheets.
- Monitor purchases, sales, listings, and comprehensive account information across platforms.
- Execute account checks, sign-ups, and precise data-entry tasks using browser-based tools.
- Respond promptly to users and customers through Discord and other communication channels.
- Troubleshoot basic browser or software issues independently and report updates clearly.
- Very strong general computer skills and advanced proficiency in Google Sheets or Excel.
- Familiarity with Gmail, Google Drive, Google Workspace, and Discord.
- Exceptional written English, attention to detail, and rapid learning ability.
- Ability to commit to an operational schedule of at least 60 hours per week, including weekends.
- Background in IT, Computer Science, Engineering, or technical support is an advantage.
- Competitive compensation reflecting high workload and responsibility.
- Opportunities for salary increases and performance bonuses based on merit.
- Clear pathways to take on advanced operations and long-term career growth.