About the Role
Tati Consults specializes in providing bespoke HR consultancy services and solutions to SMEs across Nigeria. Our team is carefully chosen to ensure we deliver a complete HR service, wealth of knowledge, and sound advice spanning all areas of HR and the end-to-end employee lifecycle. We are currently looking for a passionate, customer-focused individual to join our dynamic team as a Call Center Representative.
Key Responsibilities- Manage high volumes of incoming and outgoing customer calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide effective solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal and team qualitative and quantitative targets.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to secure resolution.
- Minimum of OND, NCE, or Bachelor's degree in any related field.
- Excellent communication skills with a clear and professional telephone voice.
- Strong customer-focused attitude and empathy toward client needs.
- Professional, confident personality with strong problem-solving abilities.
- Willingness to learn, grow, and adapt in a fast-paced environment.
- Basic computer skills and familiarity with CRM systems will be an added advantage.
- Competitive salary with performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for continuous professional development and career growth.
- A collaborative, supportive, and vibrant work environment.