About the Role
Pagatech is a pioneer in Africa's mobile payments sector, on a mission to enable a cashless society and bank the unbanked through innovative financial technology. We are currently looking for a dynamic and results-driven Technical Account Manager to join our Paga Engine team. In this pivotal role, you will bridge the gap between business development and engineering, managing key partners through the sales pipeline, driving API integrations, and ensuring seamless technical support for developers across Nigeria and beyond.
Key Responsibilities- Drive partner acquisition and activation by successfully winning new developer solution business and building lasting stakeholder relationships.
- Provide comprehensive pre- and post-activation technical support, troubleshooting complex integration issues using tools like Postman and log analytics.
- Guide developers and key partners through integrating RESTful APIs, webhooks, SDKs, and secure authentication protocols such as OAuth 2.0.
- Conduct product training, answer technical queries in a timely manner, and communicate product performance reports to internal and external stakeholders.
- Collaborate cross-functionally with legal, finance, marketing, and product engineering teams to pursue new business opportunities and execute proposals.
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- Minimum of 3 years of hands-on experience as a Technical Account Manager, Integration Engineer, or Developer Support specialist, preferably within fintech or high-volume transactional platforms.
- Demonstrated technical expertise in RESTful APIs, JSON/XML, HTTP/S protocols, and API authentication methods.
- Exceptional communication, presentation, and relationship management skills with a proven track record of handling global clients and major operators in Nigeria.
- Strong commercial acumen, resourcefulness, and the ability to manage multiple projects and contractual conditions simultaneously.
- Competitive salary package with performance incentives.
- Opportunities for professional growth in a fast-paced African fintech pioneer.
- Exposure to international markets and high-profile global partnerships.
- Comprehensive health benefits and dynamic workplace culture.