About the Role
Renmoney is a leading fintech institution dedicated to making finance simple, useful, and accessible through innovative loans, savings, and investment products. We are currently looking for a results-driven and hands-on Team Lead, Collections to manage our recovery operations, ensure portfolio health, and lead a high-performing team of collections professionals.
Key Responsibilities- Lead, coach, and manage a team of collections officers to consistently achieve daily, weekly, and monthly recovery targets.
- Monitor and analyze delinquency buckets, Portfolio-at-Risk (PAR), and recovery rates, implementing proactive corrective measures.
- Develop, refine, and optimize collections strategies and communication scripts across early, mid, and late-stage recovery cycles.
- Ensure all collections and recovery activities strictly comply with Central Bank of Nigeria (CBN) regulations and internal risk policies.
- Collaborate cross-functionally with Credit Risk, Product, and Customer Experience teams to enhance repayment journeys and minimize roll rates.
- Identify operational bottlenecks and recommend automation tools such as dialer systems and USSD reminders to boost efficiency.
- Handle escalated customer disputes and complex delinquent cases requiring strategic negotiation and restructuring.
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 3 years of proven experience in collections, credit risk, or loan recovery within the Nigerian banking or fintech sector.
- At least 2 years in a team lead, supervisory, or management capacity.
- Exceptional data-driven mindset with deep familiarity with NPL, PAR, and recovery metrics.
- Strong understanding of CBN lending and debt recovery guidelines.
- Outstanding leadership, negotiation, conflict resolution, and communication skills.
- Comprehensive private health insurance coverage.
- Competitive pension plan and performance-based bonuses.
- Generous paid time off and flexible work-from-home options.
- Continuous professional development, training, and career growth opportunities.