About the Role
Rubels & Angels is redefining the food experience with our delicious crispy chicken, crunchy fish fillets, signature soup bowls, and surprise trays. We are currently looking for a vibrant and customer-focused Client Service Personnel to join our growing team in Nigeria. In this role, you will be the face of our brand, ensuring that every customer enjoys prompt, professional, and memorable service that keeps them coming back for more.
Key Responsibilities- Serve as the primary point of contact for all client inquiries, feedback, and concerns via phone, email, or in-person interactions.
- Build and maintain strong, long-term relationships with our valued customers to drive brand loyalty and retention.
- Resolve client complaints swiftly and effectively, escalating complex issues to management when necessary.
- Provide accurate and engaging information regarding our menu offerings, products, and special services.
- Coordinate seamlessly with internal kitchen and delivery departments to ensure timely fulfillment of client orders and needs.
- Maintain accurate client records, interaction logs, and prepare periodic customer service reports for management.
- Identify opportunities to upsell and cross-sell new menu items or promotional packages.
- OND, HND, or Bachelor's Degree in Business Administration, Marketing, or a related field.
- 2 to 4 years of proven experience in client service, customer relations, or account management, preferably within the food or hospitality industry.
- Excellent verbal and written communication skills with a polished interpersonal demeanor.
- Strong problem-solving abilities and a calm, patient approach to conflict resolution.
- Proficiency in basic computer operations, reporting, and customer relationship management (CRM) tools.
- Ability to thrive in a fast-paced environment, manage multiple tasks, and work flexible hours when required.
- Competitive salary with performance-based incentives.
- Staff meal allowances and discounts on our delicious product offerings.
- Opportunities for professional growth and career advancement within a thriving brand.
- A vibrant, supportive, and energetic work environment.