About the Role
Hilton Hotels & Resorts, the stylish and forward-thinking global leader in hospitality, is seeking a dynamic Assistant Front Office Manager to join our esteemed team in Nigeria. In this role, you will help shape unforgettable experiences for our guests while supporting daily operations at one of the world's most recognized hospitality brands.
Key Responsibilities- Support daily front office operations, including registration, room inventory management, and adherence to brand standards.
- Monitor and elevate service standards by tracking guest satisfaction and resolving service issues promptly.
- Support revenue initiatives through effective up-selling tactics and promotion of hotel services.
- Provide regular training and updates to the team regarding hotel offerings, local attractions, and service protocols.
- Welcome guests, manage VIP reservations, and ensure seamless check-in and check-out experiences.
- Supervise, coach, and inspire front office team members to foster a positive and productive work environment.
- Minimum of 3 years of front office experience in a reputable hotel or hospitality setting.
- Strong leadership skills with a proven track record of supervising and developing teams.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and reservation systems.
- A passion for delivering exceptional customer service and creating memorable guest experiences.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Global travel perks and exclusive hotel discounts within the Hilton portfolio.
- Continuous professional development and career advancement opportunities.