About the Role
Access Bank Plc is looking for a driven and customer-focused individual to join our Corporate Digital Payment Support team. In this role, you will provide efficient support service delivery to corporate banking customers, ensuring seamless transactions, minimizing operational risks, and driving platform adoption across our expanding digital ecosystem.
Key Responsibilities- Monitor daily initiated payments continuously to ensure that all transactions are accurately settled or reversed in a timely manner, minimizing operational risks.
- Support the onboarding and management of customers on the Primusplus platform, ensuring seamless setup and user experience.
- Contribute to the creation and improvement of customer training programs, onboarding materials, and user guides to enhance platform adoption and usage.
- Ensure all activities comply with the Bank’s service standards and Service Level Agreements (SLAs) to maintain high-quality service delivery.
- Assist in the preparation and analysis of relevant reports to support decision-making and operational efficiency.
- Reconciliation of the various General Ledgers managed by the team and call over processed transactions.
- Collaborate closely with solution providers and IT teams to identify, troubleshoot, and resolve secondary technical issues promptly.
- First degree in any discipline with a minimum of Second-Class honors.
- A relevant Master’s degree or recognized professional certification will be an added advantage.
- Minimum of 2 years of relevant experience in banking operations or digital payment support.
- Comprehensive knowledge of local and international banking operations and regulatory requirements.
- Strong problem-solving, analytical, and interpersonal skills with proficiency in Microsoft Office Suite.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development and career advancement.
- A dynamic, collaborative, and inclusive work environment.