About the Role
Source Microfinance Bank is dedicated to delivering exceptional financial services centred around our customers' needs. We are currently seeking a dynamic and results-driven Team Lead, Consumer Lending (Telesales) to spearhead our telesales function within the Credit Department. In this pivotal role, you will drive consumer loan growth, lead and mentor a high-performing telesales team, and ensure the consistent achievement of our business and credit targets in the Nigerian financial market.
Key Responsibilities- Lead, supervise, and motivate the telesales team to consistently achieve and exceed monthly lending and disbursement targets.
- Develop and implement innovative strategies to increase loan applications, conversions, and quality disbursements while upholding KYC and credit standards.
- Build and manage a robust lead-generation pipeline, establishing new lending channels, partnerships, and customer acquisition avenues.
- Monitor individual and team performance metrics, including conversion rates, portfolio quality, and repayment performance.
- Conduct continuous training for team members on product knowledge, advanced sales techniques, and compliance standards.
- Collaborate closely with Credit, Operations, Risk, and IT teams to eliminate bottlenecks and optimize loan turnaround times.
- Analyze sales performance regularly to identify growth opportunities and implement necessary corrective interventions.
- Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related discipline.
- 3 to 5 years of proven experience in consumer lending, telesales, digital lending, banking, microfinance, or fintech, with demonstrated team leadership capabilities.
- Comprehensive understanding of loan origination, customer acquisition, credit risk, and portfolio management.
- Exceptional lead-generation, business development, negotiation, and people-management skills.
- Proven track record of successfully managing and scaling target-driven sales teams.
- Competitive salary with attractive performance-based bonuses and commissions.
- Comprehensive health insurance coverage.
- Opportunities for professional development and career advancement within a growing microfinance bank.
- A collaborative, dynamic, and high-energy work environment.