About the Role
Source Microfinance Bank is dedicated to delivering exceptional customer service and tailored financial solutions that empower our clients. We are currently looking for an ambitious and results-driven Team Lead, Consumer Lending (Telesales) to spearhead our consumer lending initiatives. In this pivotal role, you will lead, coach, and motivate a dedicated telesales team to consistently achieve and exceed monthly lending targets while upholding strict credit and KYC standards.
Key Responsibilities- Lead, supervise, and motivate the telesales team to achieve a minimum of 100% target fulfillment monthly.
- Develop and implement innovative strategies to drive loan applications, conversions, and high-quality disbursements.
- Build and manage a robust lead-generation pipeline to provide continuous opportunities for the sales team.
- Monitor individual and team performance metrics, including conversion rates, portfolio quality, and repayment performance.
- Train team members on product knowledge, advanced sales techniques, customer engagement, and compliance standards.
- Collaborate cross-functionally with Credit, Risk, Operations, and IT teams to streamline turnaround times and eliminate bottlenecks.
- Ensure all sales and lending activities strictly adhere to the bank's credit policies and responsible lending principles.
- Bachelor's degree in Finance, Economics, Business Administration, Accounting, or a related field.
- Minimum of 3 to 5 years of proven experience in consumer lending, telesales, digital lending, microfinance, or fintech, with demonstrated team leadership capabilities.
- Comprehensive understanding of loan origination, customer acquisition, KYC requirements, and credit risk management.
- Exceptional communication, negotiation, coaching, and analytical skills.
- Proven track record of building and managing high-performing, target-driven sales teams.
- Competitive salary and attractive performance-based commission structure.
- Comprehensive health insurance and wellness benefits.
- Opportunities for professional growth and leadership development within a fast-growing financial institution.
- A collaborative, dynamic, and high-energy work environment.