About the Role
Glovo is a fast-growing tech startup transforming on-demand delivery across Europe, Hispanic America, and Africa. We are seeking a talented Support and Integration Engineer to join our dynamic team in Nigeria, where you will play a crucial role in bridging the gap between our clients and engineering teams.
Key Responsibilities- Own the technical support queue by triaging incoming issues, establishing severity, and managing client expectations.
- Investigate failed or stuck transactions end-to-end through log analysis, session traces, and webhook deliveries to determine root causes.
- Diagnose API integration challenges for clients and provide actionable, direct technical guidance.
- Translate complex client problems into structured engineering tickets and communicate technical resolutions clearly to non-engineering stakeholders.
- Write small backend fixes, develop regression tests, and improve internal tools and operational runbooks.
- Proficiency in NestJS, TypeScript, and familiarity with Go (Golang).
- Strong practical experience with MongoDB, Mongoose, SQL, and PostgreSQL for data investigation.
- Demonstrated ability to read, understand, and debug large production codebases.
- Expertise in designing, consuming, and troubleshooting RESTful APIs and event-driven architectures.
- Familiarity with version control systems like Git and a strong commitment to code reliability and unit testing.
- Competitive salary with attractive startup perks.
- Opportunity to work with top-tier global talent in a fast-paced environment.
- Continuous professional development and career growth opportunities.