About the Role
Ace Mall isn’t just a collection of stores; it’s a vibrant experience woven into the heart of Southwest Nigeria. Our story began in 2012, when Prince Adeyinka Afonja, inspired by a vision to fill a retail gap, opened a modest provision store in Akobo. Driven by a relentless pursuit of excellence, Ace Mall has blossomed into a leading indigenous retail chain, offering a diverse range of services under one roof. We are currently looking for a passionate and experienced Lounge Supervisor to manage our lounge operations, ensure top-tier customer service, and maintain a welcoming and sophisticated environment for all our guests.
Key Responsibilities- Supervise daily operations of the lounge to ensure smooth and efficient service delivery.
- Train, mentor, and schedule lounge staff to maintain high standards of hospitality and professionalism.
- Monitor inventory levels of beverages and supplies, placing timely orders and minimizing waste.
- Handle customer inquiries, feedback, and complaints promptly and professionally to ensure high satisfaction rates.
- Enforce strict adherence to safety, hygiene, and regulatory standards within the lounge area.
- Collaborate with management to plan promotional events and drive revenue growth for the lounge.
- Minimum of a Ordinary National Diploma (OND), Higher National Diploma (HND), or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
- Proven work experience as a Lounge Supervisor, Bar Manager, or similar hospitality role in Nigeria.
- Strong leadership skills with the ability to motivate a diverse team in a fast-paced environment.
- Exceptional customer service and interpersonal communication abilities.
- Excellent problem-solving skills and attention to detail.
- Good working knowledge of inventory management and basic administrative tasks.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a leading indigenous retail chain.
- Health insurance and other staff welfare benefits.
- A dynamic, supportive, and engaging work environment.