About the Role
CWW Tech Africa is a leading educational technology company dedicated to empowering Africans with in-demand digital and tech skills. We're seeking a compassionate and organized Student Success Officer to serve as the primary support contact for our students, ensuring their success and positive learning experience throughout their program.
Key Responsibilities- Act as the primary point of contact for students, providing consistent support throughout their learning journey
- Monitor student attendance, participation, engagement, and academic progress to identify trends and areas of concern
- Identify at-risk students and provide targeted interventions and support to prevent dropout
- Conduct orientation sessions, student check-ins, surveys, and gather feedback to enhance the learning experience
- Address student inquiries, concerns, and support requests promptly and professionally
- Collaborate with instructors and program teams to resolve academic and personal challenges
- Provide guidance on study planning, learning resources, and academic best practices
- Organize engagement activities, student communities, mentoring sessions, and career development initiatives
- Maintain comprehensive and accurate student records and document all interventions
- Track completion and graduation rates while recommending retention improvement strategies
- Analyze student feedback data to identify opportunities for program enhancement
- Support alumni engagement and coordinate post-program follow-up activities
- Bachelor's degree in Education, Psychology, Social Sciences, Business, Human Resources, or related field
- Minimum 2 years of experience in student support, customer success, education, or community management
- Must reside within Gbagada and environs
- Excellent interpersonal and written/verbal communication skills
- Strong empathy, patience, and creative problem-solving abilities
- Proven ability to build positive relationships with diverse student populations
- Outstanding organizational and follow-up capabilities
- Proficiency with student management systems and learning platforms