About the Role
Ignite Energy Access Nigeria Limited is a leading distributed renewable energy solutions provider dedicated to delivering sustainable electricity across Africa. We are currently seeking a motivated and disciplined Stock Holding Officer to join our dynamic Customer Experience Unit in Nigeria. In this role, you will serve as the primary point of contact at our Service Center, ensuring seamless inventory management while delivering exceptional, customer-first experiences to our growing SmartLife customer base.
Key Responsibilities- Provide world-class customer service, attracting new and existing customers to the Service Center while ensuring an excellent end-to-end customer journey.
- Supervise the movement, disbursement, and physical stock count of inventory, including sales units, service units, and accessories.
- Resolve customer inquiries, complaints, and diagnose technical issues with customer units to facilitate smooth swaps and escalations when necessary.
- Maintain accurate data records and provide comprehensive periodic reports on sales, inventory, and customer feedback to the Service Center Team Lead.
- Conduct field tests and surveys to support ongoing product development and service enhancement initiatives.
- Degree or Diploma in a relevant field from a recognized tertiary institution.
- 1 to 2 years of professional experience in customer service and inventory management.
- Proficiency in Microsoft Office Suite and Google Workspace tools including Sheets, Docs, and Forms.
- Strong critical thinking, problem-solving, and negotiation skills with a solutions-oriented mindset.
- Excellent verbal and written communication abilities, coupled with high standards of integrity and professionalism.
- Opportunity to work with an industry leader driving Africa's clean energy transition.
- Competitive compensation package with opportunities for professional growth.
- Collaborative, impact-driven work environment focused on sustainability and financial inclusion.