About the Role
The International Institute of Tropical Agriculture (IITA) is seeking a dedicated and dynamic State Helpdesk Officer to join our team in Jigawa. In this role, you will be the primary point of contact for program participants, community members, and stakeholders, ensuring the smooth delivery of our agricultural development and youth empowerment initiatives.
Key Responsibilities- Manage the state-level program help desk in person, by phone, and via digital channels to provide timely, courteous support.
- Deliver accurate information regarding program eligibility, application procedures, training schedules, and support services.
- Log and route community feedback, inquiries, and safeguarding-sensitive complaints according to established protocols.
- Support community outreach and sensitization activities, prioritizing young women, persons with disabilities, and displaced youth.
- Maintain comprehensive and up-to-date databases of inquiries, referrals, and resolutions for periodic reporting.
- Assist with event coordination, registration, and attendance tracking during training cohorts and Youth Agribusiness Park events.
- Uphold IITA standards of safeguarding, confidentiality, and professional code of conduct across all interactions.
- Bachelor degree or equivalent in Social Sciences, Communications, Development Studies, Agriculture, or a related field.
- Minimum of 2 years of professional experience in customer service, community engagement, or front desk operations within an NGO or development setting.
- Fluency in English and the dominant local language(s) of Jigawa State.
- Strong computer literacy, including proficiency in Microsoft Office applications and digital communication tools.
- Exceptional interpersonal, active listening, and conflict resolution skills with a strong customer-service orientation.
- Willingness to travel locally within the state to community locations and Youth Agribusiness Parks.
We offer a highly competitive remuneration package with attractive benefits and excellent working conditions within a vibrant, impactful research and development environment.