About the Role
Moniepoint is a leading financial technology company digitizing Africa's real economy by building an innovative financial ecosystem for businesses. We are currently looking for a dynamic Implementation Officer based in Akwa Ibom State (Uyo and Abak) to ensure new retail customers successfully adopt the Moniebook POS system into their daily operations through structured, high-touch onboarding experiences.
Key Responsibilities- Design and execute tailored onboarding plans that guide retail customers from signup to full operational usage.
- Conduct engaging live training sessions, both one-on-one and in groups, to educate retail staff on core features and workflows.
- Monitor customer usage data, transaction volume, and feature adoption to proactively identify and support at-risk users.
- Provide troubleshooting support for technical issues and escalate complex challenges to the Product and Engineering teams.
- Maintain accurate CRM records and execute smooth, well-documented handoffs to Account Managers upon onboarding completion.
- Bachelor's degree in Business, Technology, Communication, or a related field.
- 2 to 4 years of experience in customer onboarding, customer success, implementation, or account management within SaaS or retail technology.
- Must be based in Akwa Ibom State (Uyo or Abak).
- Exceptional communication, presentation, and problem-solving skills with a customer-first mindset.
- Technical aptitude and comfort with software tools and POS systems.
- Competitive salary with attractive compensation packages including health insurance and pension.
- Dynamic, learning-focused work environment with strong opportunities for professional growth.
- Supportive, people-first company culture that prioritizes employee well-being.