About the Role
Bharti Airtel is a leading global telecommunications provider dedicated to enriching lives through cutting-edge connectivity and innovative digital services. We are currently looking for a dynamic and results-driven State Business Manager to lead our operations in the Southeast Region of Nigeria. In this critical leadership role, you will plan, monitor, and drive the achievement of customer and revenue market share objectives by leading high-performing teams across sales, network operations, and customer service.
Key ResponsibilitiesAs the State Business Manager, your day-to-day responsibilities will encompass strategic market expansion and operational oversight:
- Drive prepaid and postpaid gross connections, monitor churn rates, and ensure strict regulatory compliance on subscriber activations.
- Achieve zonal net revenue targets by spearheading effective collection strategies, reducing bad debts, and upselling value-added services.
- Audit and review channel partners to guarantee healthy return on investment, timely claim disbursements, and exceptional trade service.
- Expand distribution width and depth by growing active easy charge outlets and retail partner networks across the region.
- Collaborate with technical teams to optimize network coverage, ensure site availability, and minimize network outages.
- Enhance retail showroom experiences by maintaining standard infrastructure and upskilling frontline customer service employees.
- Foster high employee engagement through inspirational leadership, effective mentorship, and proactive resolution of workplace feedback.
To be successful in this strategic role, you must meet the following criteria:
- Bachelor’s degree in Management or related Social Sciences; an MBA is a distinct advantage.
- Minimum of 12 years of retail sales experience within Telecommunications, FMCG, or Manufacturing, with at least 4 years at a middle management level.
- Proven expertise in Route-to-Market and Go-to-Market strategies, revenue generation, and business development.
- Exceptional numerical acumen, analytical thinking, and relationship management capabilities.
- Outstanding leadership, communication, and execution-driven mindset with a strong customer-centric orientation.
Join a global telecommunications leader and enjoy a competitive compensation package, comprehensive medical insurance, performance-based bonuses, and extensive opportunities for career advancement and professional development.