About the Role
Airtel Nigeria is seeking a dynamic and results-driven State Business Manager for our Northern operations. In this strategic leadership role, you will plan, monitor, and drive customer and revenue market share objectives across zonal operations by leading multidisciplinary teams to achieve operational excellence in network performance, customer service, channel management, and market expansion.
Key Responsibilities- Drive prepaid and postpaid revenue-earning customer net additions by formulating zonal sales strategies, monitoring churn, and ensuring activation compliance.
- Achieve net revenue targets by driving collections, reducing bad debts, promoting VAS upselling, and minimizing first-bill churn.
- Enhance channel satisfaction scores through distributor audits, timely claim disbursements, and impactful channel delight initiatives.
- Expand distribution width and depth across showrooms, Dealer Service Agents, and active retail outlets.
- Oversee network coverage and quality by monitoring site optimization, ROI, and reducing service outages.
- Ensure a premium showroom experience through standardized infrastructure, continuous staff training, and excellent customer service delivery.
- Boost employee engagement scores by leading by example, motivating front-line staff, and addressing workplace hygiene issues.
- Bachelor's degree in Management or related Social Sciences; an MBA is a distinct advantage.
- Minimum of 12 years of retail sales experience, preferably within Telecommunications, FMCG, or Manufacturing, with at least 4 years at a middle management level.
- Expertise in Route-to-Market (RTM) and Go-to-Market (GTM) strategies.
- Exceptional numerical acumen, analytical thinking, relationship management, and leadership skills.
- Strong customer-centric orientation and proven execution excellence.
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance and wellness packages.
- Opportunities for professional growth and global career development within a leading telecom brand.
- Dynamic and inclusive work culture.