About the Role
Bharti Airtel Limited is a leading global telecommunications company with operations across Asia and Africa, ranking among the top mobile service providers worldwide. We are currently looking for a strategic and results-driven State Business Manager to lead our South-South regional operations in Nigeria. In this critical leadership role, you will plan, monitor, and drive customer and revenue market share objectives by supervising high-performing teams to deliver operational excellence in network performance, customer service, channel management, and market expansion.
Key Responsibilities- Drive revenue-earning customer net additions for prepaid and postpaid segments by formulating effective zonal sales strategies and monitoring churn.
- Achieve net revenue targets by improving collections, reducing bad debts, and driving value-added services (VAS) upselling activities.
- Ensure high channel satisfaction scores through regular partner audits, timely claim disbursements, and distributor ROI management.
- Expand distribution width and depth across showrooms, dealer service agents, and active retail outlets.
- Monitor network coverage, quality, and site optimization to minimize outages and improve cell availability.
- Elevate showroom customer experience through standard infrastructure deployment and continuous staff upskilling.
- Achieve employee engagement targets by motivating frontline teams and implementing effective leadership practices.
- Bachelor’s degree in Management or related Social Sciences; an MBA is a distinct advantage.
- Minimum of 12 years of retail sales experience in Telecommunications, FMCG, or Manufacturing, including at least 4 years at a middle management level.
- Deep expertise in Route-to-Market (RTM) and Go-to-Market (GTM) strategies.
- Exceptional numerical acumen, analytical thinking, and relationship management skills.
- Proven leadership capabilities with a strong customer-centric orientation and attention to detail.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance and wellness programs.
- Opportunities for professional development within a global telecommunications leader.
- Dynamic, fast-paced, and collaborative work environment.