About the Role
Nile University of Nigeria, a prestigious multidisciplinary institution and a proud member of Honoris United Universities, is seeking a competent and result-oriented Specialist, Student Success to join our dynamic team in Abuja. Founded in 2009, we offer over 90 undergraduate and postgraduate programs across eight best-in-class faculties, committed to producing future-ready leaders with strong personal and professional integrity.
Key Responsibilities- Proactively engage with students to provide continuous guidance and support from enrollment through to course completion and certificate attainment.
- Facilitate smooth student onboarding, ensuring seamless access to learning materials, course introductions, and essential institutional resources.
- Monitor student academic progress, tracking assignment completions and assessments to identify individuals needing timely intervention.
- Maintain consistent communication via email, phone, virtual meetings, and forums to offer encouragement and resolve challenges.
- Connect students with academic advising, tutoring, technical assistance, and career counseling services to enhance their learning experience.
- Implement data-driven retention strategies to decrease dropout rates and foster a motivating, positive campus and virtual learning environment.
- Maintain accurate records of student interactions and outcomes using the institution's Student Information System (SIS) or CRM platform.
- Bachelor's degree in Educational Management or a closely related field.
- Minimum of 4 to 6 years of relevant experience as a Student Success Officer or in customer service within the tertiary education sector.
- Exceptional interpersonal, verbal, and written communication skills with superior organizational abilities.
- Proven ability to prioritize tasks, work independently, and meet strict deadlines while contributing to institutional goals.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams) and modern educational platforms.
- Competitive salary package commensurate with industry standards.
- Opportunity to work within a prestigious, globally connected university network (Honoris United Universities).
- Collaborative, inclusive, and intellectually stimulating work environment in Abuja.
- Professional development and career advancement opportunities.