About the Role
Jumia is Nigeria's top online shopping destination, offering a wide range of electronics, fashion, home appliances, and more with convenient payment options. We are currently looking for a results-driven Sorting Hub Senior Operator to join our dynamic logistics team in Port Harcourt. In this role, you will play a crucial part in supporting daily sorting hub operations, ensuring the efficient handling, sorting, and processing of incoming and outgoing shipments while maintaining strict safety, quality, and SLA standards.
Key Responsibilities- Oversee sorting hub operators to ensure efficient sorting, handling, and processing of all shipments.
- Ensure timely scanning at every leg of the shipment journey and maintain accurate system tracking.
- Support same-day shipping targets for all Jumia Express shipments and coordinate pickup cut-off times with partners.
- Train, mentor, and supervise sorting hub operators, enforcing strict adherence to SOPs and safety protocols.
- Monitor sorting equipment and machinery, identifying maintenance needs and coordinating timely repairs.
- Conduct regular quality checks, handle shipment exceptions, and resolve operational bottlenecks promptly.
- Maintain accurate documentation of sorting activities, shipment volumes, and processing times.
- Collaborate closely with Logistics, Warehouse, and Customer Service teams to streamline inbound and outbound logistics.
- Proven experience in sorting hub operations, logistics, or warehouse management with strong leadership skills.
- Familiarity with operating sorting equipment, scanners, conveyors, and modern inventory tracking tools.
- Strong organizational, problem-solving, and interpersonal communication abilities.
- Must possess an NYSC discharge certificate or a valid exemption letter.
- Mandatory requirement: Candidate must reside in Port Harcourt and be flexible to work shifts, including weekends.
- Competitive salary with performance incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth and career advancement within a leading e-commerce giant.
- A vibrant, fast-paced work environment that fosters innovation and teamwork.