About the Role
International Facilities Services Limited (IFS) is a leading global facilities management company operating to international standards across Nigeria, Ghana, South Africa, and the Middle East. Through our partnership with FSI UK and the use of cutting-edge automation systems, we deliver bespoke, cost-effective, and efficient end-to-end solutions to our diverse clientele. We are currently seeking a dynamic and results-driven Soft Services Manager to oversee our day-to-day soft services operations at our Costain/Orile facility in Lagos.
Key Responsibilities- Lead the end-to-end delivery of all soft services, including cleaning, janitorial work, landscaping, grounds maintenance, pest control, and waste management in line with agreed SLAs and KPIs.
- Plan, schedule, and supervise daily, periodic, and deep-cleaning programs, ensuring exceptional hygiene, housekeeping, and environmental standards across the site.
- Manage, roster, and develop the soft services workforce and supervisors, fostering a strong culture of discipline, productivity, and accountability.
- Oversee specialist sub-contractors such as fumigation and waste disposal vendors to ensure compliance, high standards, and value for money.
- Implement rigorous quality assurance measures, conducting regular inspections, audits, and checklists to close out defects and shortfalls promptly.
- Manage inventory for consumables, chemicals, and equipment, ensuring safe handling, accurate forecasting, and economical usage.
- Enforce strict HSE compliance across all soft services activities, including safe systems of work, proper PPE usage, and chemical handling.
- Produce comprehensive performance reports and service data for the Facility Manager, tracking incident trends and continuous improvement initiatives.
- Bachelor's Degree in a relevant field from a recognized institution.
- 8 to 10 years of proven experience in facilities management, with a strong focus on soft services operations.
- Demonstrated expertise in managing large workforces, cleaning schedules, and specialist sub-contractors.
- Solid understanding of HSE regulations, hygiene standards, and quality assurance processes in a commercial environment.
- Exceptional leadership, stakeholder management, and problem-solving skills.
- Competitive salary and compensation package.
- Opportunities for professional growth with a global facilities management leader.
- Dynamic and collaborative work environment utilizing state-of-the-art automation tools.