About the Role
Bonzee Consulting is a people-first business consulting firm dedicated to helping businesses optimize their operations to scale faster in Nigeria and across Africa. We are seeking a dynamic Social Media and Customer Service Manager to oversee our online presence, WhatsApp Business channel, and day-to-day client communications. The ideal candidate is creative, highly organized, and passionate about delivering stellar customer experiences while amplifying our brand voice across digital platforms.
Key Responsibilities- Manage and maintain the company's social media platforms, creating engaging content aligned with brand identity.
- Respond promptly to comments, direct messages, and customer interactions across all digital channels.
- Manage the WhatsApp Business account, providing accurate information on products, pricing, and delivery.
- Process customer orders, coordinate fulfillment, and handle follow-ups for pending payments and abandoned carts.
- Produce photo, video, and short-form content to showcase products and communicate brand value.
- Track social media performance metrics, customer feedback, and engagement patterns, providing regular reports to management.
- Minimum of an OND in Marketing, Mass Communication, Business Administration, or a related field.
- At least 3 years of proven experience in social media management, customer service, or digital marketing.
- Hands-on experience managing WhatsApp Business and driving online sales conversions.
- Strong content creation skills, including basic photography and mobile video editing.
- Familiarity with health, wellness, beauty, or consumer brands is an added advantage.
- Exceptional communication, organizational, and problem-solving skills.
- Competitive salary with performance-based incentives.
- Opportunities for professional growth and career advancement.
- A collaborative, people-first work culture in a fast-growing firm.