About the Role
Skyline International Tourism and Hospitality Ltd (SITH), the fastest-growing F&B company in Nigeria and the proud franchisee for Pizza Hut across all regions outside Lagos, is seeking an energetic and results-driven Shift Manager. Established in 2019 as the hospitality division of the Skyline Group, we offer dynamic career growth opportunities in a fast-paced environment. In this role, you will take complete ownership of the restaurant during your assigned shifts, guiding our team to achieve operational excellence, top-tier food quality, and outstanding customer satisfaction.
Key Responsibilities- Supervise day-to-day restaurant operations during assigned shifts, ensuring full compliance with company policies and safety procedures.
- Deliver an exceptional customer experience by maintaining high standards of speed, product quality, and store cleanliness.
- Coach, motivate, and direct team members to foster a positive, productive, and customer-centric working environment.
- Monitor key performance indicators including sales, labour costs, stock levels, and waste management to hit restaurant targets.
- Resolve customer feedback and operational challenges swiftly and professionally while escalating critical issues to management.
- Ensure stringent adherence to food safety, hygiene, security, and cash handling protocols throughout the shift.
- Complete accurate shift paperwork, opening and closing procedures, and handovers while keeping leadership informed of progress.
- Minimum of a Ordinary National Diploma (OND) in Hospitality Management, Business Administration, or a related field.
- Proven experience working in a supervisory, team lead, or shift management role within the fast-food, QSR, or hospitality industry.
- Strong leadership capabilities with a track record of coaching teams and driving operational performance.
- Excellent communication, problem-solving, and customer service skills.
- High flexibility to work varied shifts, weekends, and across different restaurant locations as business needs require.
- Competitive salary with performance-based incentives and bonuses.
- Comprehensive health insurance and wellness benefits.
- Structured training and fast-track career progression opportunities within a rapidly expanding global brand.
- Dynamic, supportive, and engaging team-oriented work culture.