About the Role
eRecruiter Nigeria is looking for a dynamic and results-driven Senior Technical Support Consultant to join our growing team. In this role, you will provide advanced technical support, troubleshoot complex issues, and oversee the day-to-day operations of our technical desk. You will also lead, train, and mentor technical support staff while ensuring strict adherence to company processes, stock control, and customer satisfaction standards.
Key Responsibilities- Manage technical support processes, ensuring timely logging of calls and efficient handling of repairs and collections.
- Deliver exceptional customer service by addressing escalated complaints and implementing effective troubleshooting mechanisms.
- Oversee stock control, asset management, and warranty replacements to minimize stock loss.
- Lead, mentor, and onboard technical support staff, ensuring team members meet required training and Apple certification standards.
- Maintain operational standards, adherence to admin policies, and proper documentation of technical repairs.
- Minimum of a B.Sc. degree or equivalent in a relevant field.
- At least 5 years of proven professional experience in technical support and team management.
- Certified Apple technician with a requirement to achieve and maintain Apple Product Professional status.
- Strong technical know-how, attention to detail, and a disciplined approach to work.
- Excellent communication, interpersonal, and customer-focused skills.
- Competitive salary package and performance incentives.
- Opportunities for professional development and continuous learning.
- Dynamic and collaborative work environment with a leading recruitment consulting brand in Nigeria.