About the Role
EHA Clinics is a world-class primary health care service provider located in Nigeria, dedicated to bridging the gap between patients and quality healthcare. We are currently looking for a dynamic and results-driven Senior Officer, Client Acquisition & Retention to join our team in Sangotedo, Lagos. In this role, you will champion our mission of total quality by building long-term customer relationships, driving conversions, and ensuring exceptional patient experiences that foster loyalty and continuous patronage.
Key Responsibilities- Promote, follow up, and close sales deals, while actively up-selling or cross-selling healthcare services to meet monthly revenue and sales targets.
- Identify client needs, develop actionable retention plans, and collaborate with internal teams to ensure seamless service delivery and adherence to contract terms.
- Serve as the primary point of contact for customer feedback and complaints, promptly escalating issues and working with relevant departments for corrective action.
- Optimize the customer lifecycle, leverage technology to enhance service effectiveness, and study market competition to maintain our competitive edge.
- Minimum of a Bachelor's Degree in Marketing, Business Administration, or a related field.
- Minimum of 1 to 3 years of proven post-NYSC experience in business development, marketing, customer success, or client service roles.
- Prior experience in the healthcare or pharmaceutical distribution industry will be a distinct advantage.
- Demonstrated track record of meeting and exceeding sales and revenue targets.
- Excellent communication, negotiation, and interpersonal skills with a strong customer-first mindset.
- Mandatory completion or exemption from the National Youth Service Corps (NYSC).
- Comprehensive health coverage benefits.
- Attractive performance bonuses and 13th-month salary.
- Opportunities for professional growth through annual skills assessments.