About the Role
Intersect Consortium, a leading group of organizations dedicated to mental health and addiction services in Africa, is seeking a dynamic and results-driven Senior Manager to spearhead our Strategy, Administration, and Customer Experience pillars. In this critical leadership role, you will optimize organizational performance, streamline administrative workflows, and elevate our client service standards to support our mission of providing exceptional awareness, education, treatment, and support across the continent.
Key Responsibilities- Lead OKR implementation and strategic planning across Intersect, tracking performance and preparing management reports.
- Oversee central administrative systems, procedures, and documentation standards for both local operations and the UK clinic.
- Establish rigorous customer-service standards, SOPs, and feedback mechanisms to monitor and improve the patient and client journey.
- Bachelor's degree in Business Administration, Management, or a related field; a relevant master's degree or professional certification is a strong plus.
- Minimum of 6-8 years of experience in strategic planning, operations management, or customer experience leadership, preferably within healthcare or wellness sectors.
- Exceptional organizational, analytical, and cross-functional leadership skills with a proven track record of implementing scalable systems.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage including mental health support.
- Opportunities for professional development and direct impact in a fast-growing, purpose-driven healthcare consortium.