About the Role
Ellasot Consulting is recruiting on behalf of a reputable organization for a professional and customer-focused Front Desk Manager to oversee reception operations, supervise front desk staff, manage guest inquiries, and ensure exceptional service delivery in a dynamic environment.
Key Responsibilities- Supervise and coordinate daily front desk and reception activities.
- Ensure professional and courteous service delivery to all guests and visitors.
- Oversee guest check-ins, check-outs, reservations, and appointment bookings.
- Manage customer inquiries, complaints, and special requests promptly and effectively.
- Train, supervise, and evaluate front desk staff to maintain high service standards.
- Maintain accurate records of guest bookings, interactions, and relevant documentation.
- Monitor billing, payments, and cash-handling procedures for absolute accuracy.
- Coordinate seamlessly with housekeeping, maintenance, and security departments.
- Prepare and submit regular front desk activity reports to management.
- Maintain a clean, organized, and welcoming reception area at all times.
- Minimum of an OND in Hospitality Management, Business Administration, or a related field.
- Minimum of 2 to 3 years of relevant experience in front desk operations or customer service.
- Proven supervisory or team management experience will be an added advantage.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office suite and reservation management software.
- Ability to remain calm and professional under pressure.
- Competitive salary package based on experience.
- Opportunities for professional growth and skills development.
- Health insurance and other corporate welfare benefits.
- A collaborative and supportive work environment.