About the Role
SIMS Nigeria Limited, a leading distributor of major electronic brands such as Samsung, Royal, Parsun, and Powermatic, is looking for a dynamic and results-driven Service Center Supervisor. In this role, you will oversee the daily technical operations of our service center, ensuring timely repairs, strict adherence to quality and safety standards, and exceptional customer satisfaction across our Nigerian branches.
Key Responsibilities- Supervise daily diagnostic, repair, maintenance, and testing activities for consumer electronics including air conditioners, refrigerators, washing machines, and televisions.
- Assign repair jobs, monitor technician productivity, and provide technical guidance to ensure adherence to approved service standards.
- Inspect completed repairs, verify product functionality, and ensure all items meet manufacturer specifications before customer release.
- Monitor service turnaround times, prioritize urgent cases, and manage service backlogs effectively.
- Investigate technical complaints, manage escalated repair cases, and coordinate with customer service for timely resolutions.
- Oversee spare parts usage, maintain accurate inventory records, and coordinate replenishment to minimize repair delays.
- Prepare regular operational reports on repair volumes, turnaround times, warranty cases, and technician performance.
- HND or Bachelor's Degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related technical discipline.
- Minimum of 4 years of experience in technical repairs, after-sales service, or consumer electronics servicing, with proven supervisory experience.
- Strong practical knowledge of troubleshooting and repairing home appliances and consumer electronics.
- Familiarity with electrical safety standards, warranty procedures, and technical documentation.
- Proficiency in basic computer applications and enterprise service management systems.
- Excellent problem-solving, team leadership, and communication skills.
- Competitive salary and performance-based incentives.
- Opportunities for professional development and continuous technical training.
- Health insurance and other staff welfare benefits.
- A dynamic and collaborative work environment with a market leader in the electronics industry.