About the Role
Reliance HMO is a pioneering health insurance company leveraging technology, data science, and telemedicine to make healthcare more affordable, accessible, and delightful. We are currently seeking a dynamic and detail-oriented Senior Administrative Associate to serve as the backbone of our clinic operations in Lagos, ensuring every patient enjoys an exceptional experience from the moment they arrive.
Key Responsibilities- Maintain a safe, clean, and fully operational clinic environment on a daily basis.
- Oversee staff scheduling, attendance tracking, and leave planning to ensure optimal team coverage.
- Assist patients with appointment bookings and provide timely, accurate information regarding services.
- Plan and execute community health outreach programs and corporate wellness events.
- Manage billing, invoicing, and financial transactions with corporate clients and vendors.
- Ensure all statutory and regulatory paperwork is accurately filed on schedule.
- Train staff on digital operational tools and drive process improvement initiatives.
- Bachelor degree or HND in a relevant discipline.
- Three to five years of operational management experience within the healthcare, hospitality, or corporate services sectors.
- Demonstrated direct experience working within a clinic or healthcare facility.
- Proficiency in utilizing data to track operational performance and identify areas for optimization.
- Completed National Youth Service Corps (NYSC) or possession of an exemption certificate.
- Residence within a 10km radius of Lekki or Ajah, Lagos.
- Familiarity with electronic medical record systems and health facility regulatory compliance (HEFAMAA, LAWMA, FIRS, LIRS) is highly advantageous.
- Onsite work environment based in the Lekki and Ajah axis of Lagos.
- Flexible unlimited leave policy to support work-life balance.
- Comprehensive premium health insurance coverage for you and your dependents.
- Dedicated learning and development allowance to foster continuous professional growth.