About the Role
Bulkwash Services Nigeria Limited, a leading provider of affordable and reliable bulk laundry services, is looking for a dynamic and customer-focused Secretary / Front Desk Officer to join our growing team. In this pivotal role, you will serve as the friendly face of our brand, ensuring seamless front desk operations, efficient communication, and top-notch customer support for households, students, and businesses across Nigeria.
Key Responsibilities- Receive and attend to all walk-in customers professionally and courteously.
- Handle incoming phone calls, WhatsApp messages, and general customer enquiries promptly.
- Record incoming and outgoing laundry items accurately to prevent mix-ups or losses.
- Prepare invoices, receipts, and maintain up-to-date customer records.
- Follow up actively on customer orders, processing updates, and scheduled deliveries.
- Maintain proper administrative records and assist the Manager with daily administrative duties.
- Handle customer feedback and complaints professionally, escalating complex issues when necessary.
- Keep the reception and administrative area neat, organized, and welcoming at all times.
- Minimum of OND, HND, B.Sc., or B.A. in any relevant field of study.
- Previous administrative, customer service, or front desk experience will be a strong added advantage.
- Excellent verbal and written communication skills with strong interpersonal abilities.
- Basic computer proficiency, including familiarity with Microsoft Office applications and messaging tools.
- Must be highly organized, courteous, and presentable.
- Proven ability to multitask and thrive effectively in a fast-paced work environment.
- Competitive salary package commensurate with experience.
- Opportunities for professional growth and career advancement within the company.
- A supportive, eco-friendly, and modern working environment.
- Staff discounts on our premium laundry and dry-cleaning services.