About the Role
FMR Agency is looking for a dynamic, customer-focused, and commercially driven Sales Representative to join our client's team in Lagos. In this role, you will play a vital part in bridging the gap between customer enquiries and successful sales while maintaining our commitment to exceptional service and ethical business standards.
Key Responsibilities- Manage and respond promptly to customer enquiries across WhatsApp Business, Instagram, phone, and website channels.
- Provide accurate details regarding product pricing, availability, and delivery options while actively converting leads into confirmed orders.
- Drive revenue growth by successfully upselling, cross-selling, and recommending complementary products.
- Process customer orders accurately, maintain complete documentation, and coordinate with internal teams for timely fulfillment.
- Conduct proactive after-sales follow-ups to guarantee customer satisfaction, foster loyalty, and secure repeat business.
- Handle customer complaints professionally, resolving issues promptly and escalating complex matters when necessary.
- Generate comprehensive daily, weekly, and monthly sales and customer service reports to identify emerging trends.
- Minimum of an OND, HND, or Bachelor's degree in any relevant academic discipline.
- Proven working experience in retail sales, e-commerce, telesales, or customer service roles.
- Must reside within Surulere and its immediate environs for seamless daily commuting.
- Demonstrated expertise in managing client interactions via digital platforms like WhatsApp Business and Instagram.
- Exceptional verbal and written communication skills with a strong persuasive ability.
- Proficiency in Microsoft Office applications and digital collaboration tools.
- Strong organizational skills, attention to detail, and a self-motivated work ethic.
- Competitive salary package with performance-based incentives.
- Opportunity to build a lasting career in a fast-paced, progressive agency environment.
- Continuous professional development and digital sales training.