About the Role
Ruff n Tumble, Nigeria's premier children's clothing brand, is looking for a dynamic and results-driven Sales Operations Manager to join our growing team. In this pivotal role, you will oversee regional sales performance, operational excellence, profitability, and customer experience across our store network, ensuring the successful execution of our ambitious retail expansion strategy.
Key Responsibilities- Drive regional sales performance and revenue growth to achieve commercial targets and maximize portfolio profitability across assigned stores.
- Ensure strict adherence to standard operating procedures (SOPs), visual merchandising standards, and inventory control processes to minimize shrinkage.
- Translate national sales and marketing strategies into effective regional execution plans, supporting new store openings and local campaigns.
- Elevate customer satisfaction metrics, expand our loyalty database, and ensure prompt resolution of escalated customer service issues.
- Lead, coach, and develop Store Leads and Assistant Store Leads, fostering a high-performance culture and strong succession planning.
- Deliver comprehensive market intelligence reports and collaborate cross-functionally with HR, Finance, and Supply Chain teams.
- Bachelor degree in Business Administration, Sales, Retail Management, Marketing, or a related discipline; a Master's degree or professional certification is an added advantage.
- Minimum of 8 to 10 years of proven experience in retail management, sales operations, or multi-site store leadership within the Nigerian market.
- Exceptional leadership, analytical, and commercial acumen with a track record of driving regional profitability.
- Strong communication, stakeholder management, and problem-solving abilities.
- Competitive salary and performance-based incentives.
- Health insurance and wellness benefits.
- Opportunities for career growth with Nigeria's leading children's fashion brand.
- Dynamic and collaborative work environment.