About the Role
Sheraton Lagos Hotel, part of the globally renowned Marriott International portfolio, is seeking a dynamic and results-driven Sales Executive to join our vibrant team in Nigeria. In this role, you will play a pivotal part in maximizing hotel revenue, enhancing guest loyalty, and promoting our esteemed brand image. You will collaborate closely with various departments to ensure seamless guest service and efficient sales operations, all while upholding Marriott's core values of putting people first and pursuing excellence.
Key Responsibilities- Utilize advanced sales and up-selling techniques to maximize room revenue while maintaining long-term guest loyalty.
- Process reservation requests, modifications, and cancellations accurately via phone, email, and fax.
- Manage guest inquiries, resolve service requests, and coordinate with departments like Accounting and Data Administration.
- Promote Marriott Rewards programs, process point redemptions, and issue appropriate guest complimentaries.
- Provide comprehensive administrative support to the Sales and Marketing team, including filing, correspondence, and report preparation.
- Assist management in training team members, monitoring performance standards, and fostering a positive work environment.
- Minimum of a High School diploma or G.E.D. equivalent.
- At least 2 years of proven work experience in a sales, reservations, or customer-facing hospitality role.
- Strong communication skills with fluency in English, both written and verbal.
- Exceptional organizational skills with high attention to detail and the ability to multitask effectively.
- Proficiency in using hotel management software and general office applications.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Global career development opportunities within Marriott International.
- Staff meals and professional uniform provision.