About the Role
J-Six Group is a dynamic and customer-focused organization dedicated to delivering exceptional hospitality experiences and premium quality products. We prioritize strict food safety, hygiene, and outstanding service to ensure our customers enjoy every interaction with our brand. We are currently looking for a proactive and detail-oriented Sales Coordinator to join our growing team and manage our fast-paced restaurant sales and delivery operations.
Key Responsibilities- Coordinate daily sales operations and streamline customer order processing from start to finish.
- Manage real-time incoming delivery orders from J-Six2u direct channels, our online ordering portal, and external aggregators like Chowdeck and Glovo.
- Supervise the smooth flow of customer orders and assign efficient delivery routes to internal dispatch riders to optimize costs.
- Liaise closely with restaurant supervisors, dispatch teams, and cashiers to guarantee timely order delivery.
- Collaborate with outlet accountants daily to reconcile POS terminal slips, cash-on-delivery payments, and digital receipts.
- Coordinate with kitchen production using Product Transfer Notes (PTNs) to verify packaged meals meet brand presentation and order accuracy standards.
- Monitor stock availability, track product levels, and communicate replenishment needs promptly.
- Maintain precise sales records and generate comprehensive daily, weekly, and monthly sales reports.
- Resolve customer inquiries and complaints swiftly while upholding high standards of customer service.
- Ensure strict compliance with company operational procedures and monitor performance to recommend improvement initiatives.
- Possess a Higher National Diploma (HND) or Bachelor's Degree (BSc) in Administration, Marketing, Hospitality Management, or a related discipline.
- Minimum of 2 to 3 years of proven experience in Quick Service Restaurant (QSR) operations, logistics management, or customer service coordination.
- Demonstrated ability to maintain composure, manage dispatch operations, and work effectively under pressure during peak periods.
- Functional literacy in digital POS backend systems, delivery tracker apps, basic Excel data entry, and instant messaging group management.
- Please note: Only candidates residing around the Ijora axis will be considered for this role.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth within a reputable hospitality group.
- A collaborative, supportive, and fast-paced work environment.