About the Role
Lopterra is a leading Human Capital Resource company dedicated to empowering businesses and building strong, trustworthy client relationships across Africa. We are currently seeking a dynamic, results-driven Sales and E-Commerce Officer to join our dedicated team and contribute to the growth and success of our store. In this role, you will oversee entire business operations, maintain lean processes, engage potential customers, and convert leads into revenue.
Key Responsibilities- Create and implement comprehensive sales strategies, including cross-selling and up-selling products and services both in-house and online.
- Manage customer satisfaction through accurate, on-time product delivery via cost-effective 3PL partnerships.
- Oversee online and offline business inventory and replenishment management to prevent stockouts.
- Maintain a strong online presence through effective digital marketing initiatives and product research.
- Follow up on outstanding payments, negotiate transactions, and handle customer queries professionally.
- Develop and manage operational budgets, control costs, and prepare daily, weekly, and monthly sales reports for management.
- BSc degree in Business Administration, Marketing, or a related field.
- At least 1 year of proven experience in e-commerce, sales, operations, or a related role.
- Proficiency in e-commerce platforms, inventory management systems, and digital marketing tools.
- Strong understanding of order fulfillment, logistics, and third-party logistics (3PL) provider management.
- Excellent communication, negotiation, and problem-solving skills with a high attention to detail.
- Competitive salary and performance-based incentives.
- Opportunities for professional growth and career advancement within a top-tier firm.
- Comprehensive training and a collaborative, supportive work environment.