About the Role
Karishma CDK Limited has been a trusted leader in manufacturing high-standard PVC pipes in Nigeria for over eighteen years. We are currently looking for a proactive, customer-focused Client Services Officer to join our dynamic team and manage client relationships throughout the enquiry, quotation, order fulfilment, and after-sales process. If you excel at communication and commercial coordination, this is a fantastic opportunity to advance your career with an industry leader.
Key Responsibilities- Serve as the primary point of contact for clients via phone, email, and official channels.
- Prepare and issue accurate customer quotations aligned with company policies and pricing structures.
- Coordinate confirmed orders internally with Sales, Production, Logistics, and Accounts departments.
- Track deliveries proactively and provide timely updates to clients regarding order statuses.
- Handle and resolve customer complaints professionally while maintaining accurate client records.
- Support the sales team with quotation data, delivery schedules, and post-sales follow-ups.
- Bachelor's Degree in Business Administration, Marketing, or a related field.
- 2 to 4 years of proven work experience in client services, customer-facing roles, or commercial coordination.
- Strong communication, negotiation, and interpersonal skills with high commercial awareness.
- Proficiency in Microsoft 365 and familiarity with ERP systems such as Dynamics 365.
- Exceptional organizational abilities with keen attention to detail and a problem-solving mindset.
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Opportunities for professional growth within a stable, long-standing manufacturing company.
- A collaborative and supportive work environment.