About the Role
TeamAce Limited is dedicated to helping businesses thrive by providing the right people, processes, and technology. We are currently looking for a proactive and organized Rug Operations Officer to oversee our comprehensive rug service workflow. In this role, you will be the linchpin connecting logistics, production, and client relations, ensuring every rug is handled with utmost care and delivered on schedule to our valued customers in Nigeria.
Key Responsibilities- Coordinate rug pickups and deliveries, ensuring proper packaging, safe transportation, and thorough documentation of rug conditions at both collection and drop-off points.
- Manage the end-to-end rug processing lifecycle by collaborating with the production team, monitoring cleaning methods based on material type, and tracking turnaround times.
- Conduct rigorous quality assurance checks prior to delivery, inspecting items for cleanliness, odor, moisture, damage, and overall presentation.
- Handle client correspondence via email and phone, communicating schedules, providing job updates, and resolving complaints professionally.
- Maintain comprehensive digital and physical records of all inventory, tracking received, processed, delivered, and pending items alongside customer details.
- Ensure proper storage and handling protocols are strictly followed throughout the entire operational process.
- Minimum of an OND, HND, Bachelor's Degree, or equivalent educational qualification.
- Must possess a valid driver's license and have active driving experience.
- Prior working experience in operations, logistics, customer service, laundry, hospitality, or facilities management is a strong advantage.
- Exceptional written and verbal communication skills with a proven ability to manage professional email correspondence.
- Proficiency in basic computer applications, including Microsoft Office, Google Workspace, WhatsApp, and digital record-keeping tools.
- Strong organizational skills, high attention to detail, and a proactive approach to problem-solving.
- Competitive salary package with performance-based incentives.
- Opportunities for professional growth and career advancement within a dynamic organization.
- Comprehensive health insurance and wellness support.
- A collaborative, supportive, and inclusive workplace culture.