About the Role
Bave Design Studio is seeking a dynamic and results-driven Retail Sales Manager to oversee our physical store operations and lead our retail team. In this role, you will be the face of our brand, ensuring every visitor receives a warm welcome and expert guidance. While our digital arm focuses on web design, our physical retail presence requires a dedicated professional to manage inventory, drive daily sales targets, and cultivate a culture of excellence. If you possess a passion for beauty or skincare retail, strong leadership capabilities, and a commitment to outstanding customer service, we invite you to apply for this exciting opportunity in Lagos.
Key Responsibilities- Welcome walk-in customers, understand their needs, and recommend suitable products with confidence and expertise.
- Explain product features clearly, answer customer questions, and facilitate informed purchasing decisions.
- Actively close sales and lead the store team toward achieving and exceeding monthly sales targets.
- Supervise store staff, assign daily tasks, and ensure all customers receive prompt, professional service.
- Coach team members on advanced product knowledge, effective selling skills, and superior customer interaction.
- Ensure shelves are consistently stocked, neatly arranged, and correctly priced to maintain visual merchandising standards.
- Liaise with the inventory team regarding replenishment, low-stock alerts, fast-moving items, and stock discrepancies.
- Oversee accurate sales recording, cash handling, and strict compliance with checkout procedures.
- Handle customer inquiries and concerns professionally, escalating complex issues when necessary.
- Maintain optimal store cleanliness, presentation, and adherence to daily operational guidelines.
- Provide management with regular reports on sales performance, customer feedback, and stock needs.
- Minimum of 3 years of customer-facing retail sales experience, including at least 1 year in a supervisory or team lead capacity.
- Good working knowledge of skincare products, beauty routines, and retail trends; skincare industry experience is strongly preferred.
- Excellent spoken English, strong active listening skills, and the ability to communicate product benefits persuasively.
- A warm, approachable personality with a genuine passion for customer engagement and relationship building.
- Demonstrated history of meeting or exceeding sales targets and successfully motivating others.
- A quick learner capable of mastering detailed brand catalogs and diverse product lines quickly.
- Well-groomed, professionally presented, highly organized, and exceptionally dependable.
- Proficiency in operating modern POS systems and basic digital reporting tools.
- Completed relevant education and availability for full-time, on-site employment in Ogudu, Lagos.
- Competitive base salary with performance-based sales bonuses and incentives.
- Comprehensive training and professional development opportunities in retail management.
- A supportive, creative, and collaborative work environment within a growing design and retail brand.
- HMO health insurance coverage and paid time off.