About the Role
PG Consulting Limited is a leading business optimization consulting firm that leverages cutting-edge innovation and robust market insights to help organizations achieve accelerated and sustained competitive outcomes. We are currently seeking a dynamic and results-driven Retail Operations Manager to join our client's team in Magodo GRA, Lagos. In this role, you will play a pivotal part in driving store profitability, streamlining daily operations, and ensuring an exceptional shopping experience for every customer.
Key Responsibilities- Oversee overall retail operations to ensure seamless daily activities and optimal workflow across all store departments.
- Develop, implement, and monitor strategic sales initiatives to consistently meet and exceed revenue targets.
- Manage inventory control, monitor stock levels, and coordinate seamless replenishment with suppliers.
- Maintain high standards of visual merchandising, store layout, and compelling product displays.
- Analyze sales reports, market trends, and Key Performance Indicators (KPIs) to drive continuous performance improvements.
- Ensure strict compliance with company policies, local health, and safety regulations.
- Recruit, train, motivate, and evaluate store staff to build a high-performing and productive team.
- Handle customer escalations and resolve issues promptly to maximize satisfaction and foster brand loyalty.
- Manage operational budgets, monitor expenses, and implement effective cost-control measures.
- Bachelor’s Degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of proven experience as a Store Operations Executive or Manager in a structured retail environment.
- Strong leadership, organizational, and team management capabilities.
- Demonstrated expertise in retail operations, inventory management systems, and merchandising standards.
- Exceptional analytical, problem-solving, and decision-making skills.
- Proficiency in Microsoft Office Suite and modern retail POS software.
- Outstanding communication, interpersonal, and customer-handling abilities.
- Competitive salary package with performance-based incentives.
- Comprehensive health insurance and wellness benefits.
- Opportunities for continuous professional development and career advancement.
- A collaborative and dynamic work environment within a growing industry.