About the Role
Let your career take off with the World’s Leading Airline, Etihad Airways. Join us at the forefront of the aviation industry and help us deliver pioneering products and services to global travelers. As an Airport Manager, you will lead, plan, and direct all airport operations, overseeing team and service provider performance to ensure seamless daily flights. You will be instrumental in upholding our commitment to excellence by meeting rigorous financial, customer service, quality, safety, and security objectives in alignment with regulatory and company standards.
Key Responsibilities- Direct and oversee all passenger and aircraft handling operations on a management and shift basis, ensuring strict adherence to arrival and departure checklists, brand guidelines, and regulatory requirements.
- Actively participate in daily operations, working shifts including weekends and public holidays to ensure smooth local station execution.
- Manage safety and security outcomes through active promotion, hazard identification, risk assessment, compliance monitoring, and reporting.
- Coordinate special guest requirements, including VIP handling, Meet and Assist (MAAS), and Passengers with Reduced Mobility (PRM).
- Develop, maintain, and rehearse station emergency response plans, disruption planning, diversion handling, and business continuity strategies.
- Accountable for On-Time Performance (OTP), including delay mitigation, accurate reporting, and root-cause follow-up.
- Drive airport ancillary sales performance, promotion, coordination, and process compliance monitoring.
- Act as the primary Local Security Contact Officer and ensure adherence to all customer service KPIs.
- Degree-level education is desirable (or A-level equivalent), supported by relevant industry experience and demonstrable leadership skills.
- Minimum of 7 to 9 years of relevant experience in a leadership or senior management capacity within a fast-paced environment.
- Extensive experience working in high-pressure, multicultural settings within a shift-based operational structure.
- Proven ability to lead high-performing teams, drive business results, and communicate effectively across multiple channels.
- Regional or international aviation exposure is highly advantageous.
- Competitive tax-free salary package with airline travel perks and staff discounts.
- Comprehensive medical insurance and annual flight tickets home.
- Opportunities for professional growth and international career advancement with a world-class carrier.